FAQ

Answers to questions that are asked...frequently!

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16 articles in this collection
Written by Shalon Palmer

How Setlists Work

A video walkthrough of the setlist feature
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Written by Shalon Palmer
Updated over a week ago

Lesson Chapters On Mobile And Tablets

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Written by Shalon Palmer
Updated over a week ago

Themes (Male Lead, Love, Prayer, etc.)

How to search or sort songs by specific themes
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Written by Shalon Palmer
Updated over a week ago

Can I sign up if I don’t live in the U.S.?

Live in a country other than the United States? No problem!
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Written by Shalon Palmer
Updated over a week ago

Are the parts you play/sing exactly like the album?

A little insight into how we choose which parts to play/sing.
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Written by Shalon Palmer
Updated over a week ago

How do I reactivate my account?

And also how to change your billing info.
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Written by Shalon Palmer
Updated over a week ago

Team members account invitations are not working

Whether they aren't getting the invites, or they are having an error with the invitation, this is how to solve this!
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Written by Shalon Palmer
Updated over a week ago

Where can I find your 5 part series videos?

Links to sign up for each of our series videos.
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Written by Shalon Palmer
Updated over a week ago

Videos are loading slowly and/or laggy

Steps to help resolve any video player issues
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Written by Shalon Palmer
Updated over a week ago

Do you have an app?

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Written by Shalon Palmer
Updated over a week ago

How Can I View My Invoice/Receipt?

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Written by Shalon Palmer
Updated over a week ago

How do I invite my team members to my account?

Walkthrough of the team invitation process
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Written by Shalon Palmer
Updated over a week ago

Can I share my account login with a friend?

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Written by Shalon Palmer
Updated over a week ago

Do you offer songs in different keys?

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Written by Shalon Palmer
Updated over a week ago

Can I download the videos?

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Written by Shalon Palmer
Updated over a week ago

I don’t have a Credit or Debit Card, can I still sign up?

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Written by Shalon Palmer
Updated over a week ago