FAQ

Answers to questions that are asked...frequently!

16 articles in this collection
Written by Shalon Palmer

How Setlists Work

A video walkthrough of the setlist feature
Written by Shalon Palmer
Updated over a week ago

Lesson Chapters On Mobile And Tablets

Written by Shalon Palmer
Updated over a week ago

Can I sign up if I don’t live in the U.S.?

Live in a country other than the United States? No problem!
Written by Shalon Palmer
Updated over a week ago

What Drum Gear Are We Using?

Description of Drums, Cymbals, Heads, and Hardware
Written by Shalon Palmer
Updated over a week ago

Are the parts you play/sing exactly like the album?

A little insight into how we choose which parts to play/sing.
Written by Shalon Palmer
Updated over a week ago

How do I reactivate my account?

Written by Shalon Palmer
Updated over a week ago

Team members account invitations are not working

Whether they aren't getting the invites, or they are having an error with the invitation, this is how to solve this!
Written by Shalon Palmer
Updated over a week ago

Where can I find your 5 part series videos?

Links to sign up for each of our series videos.
Written by Shalon Palmer
Updated over a week ago

Videos are loading slowly and/or laggy

Steps to help resolve any video player issues
Written by Shalon Palmer
Updated over a week ago

Do you have an app?

Written by Shalon Palmer
Updated over a week ago

How Can I View My Invoice/Receipt?

Written by Shalon Palmer
Updated over a week ago

How do I invite my team members to my account?

Walkthrough of the team invitation process
Written by Shalon Palmer
Updated over a week ago

Can I share my account login with a friend?

Written by Shalon Palmer
Updated over a week ago

Do you offer songs in different keys?

Written by Shalon Palmer
Updated over a week ago

Can I download the videos?

Written by Shalon Palmer
Updated over a week ago

I don’t have a Credit or Debit Card, can I still sign up?

Written by Shalon Palmer
Updated over a week ago